FAQ
Before you come
Arrival, payment, taxes, documents, spa hours: the answers to what we are asked most.
When can I arrive and leave?
Rooms are ready at 15:00 and free at 12:00. Early check-in and late check-out can be asked for when you book, subject to availability.
How can I pay?
Online by CIB or Edahabia card, by BaridiMob or transfer with a proof, or at the hotel in cash or by card on the terminal. Companies pay on a purchase order.
I am booking from abroad. How do I pay?
With a foreign card on the payment page. Prices are in dinars; an indicative conversion is shown.
Which taxes are added?
TVA (9%, indicative) is included in our prices. The tourist tax per person and per night is added and shown before payment.
Can I cancel?
It depends on the rate: the flexible rate cancels at no charge until 2 days before arrival. Your booking page shows the fee and the refund before you confirm.
Which documents on arrival?
An ID card or a passport for the police form. We keep only the fields needed, never a photocopy by default.
Are there women-only hours at the spa?
Yes, on the shared circuit at set hours, and a woman therapist for women guests by default.
Do you serve alcohol?
No, nowhere at the resort. The lounge serves coffee, teas, fresh juices, mocktails and pastries.
What about children?
A cot can be set up, an extra bed is possible, and the kids club welcomes ages 4–12.
Is the resort accessible?
Every category has accessible rooms: a roll-in shower, lowered fixtures, a hearing kit.
Will I find prayer times?
Yes: Karam gives Oran's times and the qibla's direction from your room, and a prayer mat can be brought up.
Can you pick me up at the airport?
Yes, our drivers follow your flight at Oran airport and adjust if it is late.